The waiter/waitress role is an integral part of any successful hospitality operation. Writing a job description can be a tricky process. Here’s what you need to know about crafting the perfect waiter job description. You can also make a copy of our template and adjust it for your business needs.
Like any other job description, the one for waiters/waitresses should start with an impressive overall introduction. It has to tell your candidates about the job title, along with a summary of what they would do in the restaurant.
You also need to define which characteristics you want to look for in the prospective employees. Use words like “organized”, “efficient”, “flexible”, etc. to describe your desired attributes.
Start with the introduction:
“We’re seeking a talented and courteous waiter/waitress to join our team! This position is critical in ensuring the greatest possible customer experience and satisfaction. Your ultimate goal should be to give your guests an unforgettable dining time”.
Responsibilities and duties
You need to know exactly what a waiter would do in the restaurant. Depending on your business’ scale, you can add or omit their responsibilities and tasks.
Basically, waiters and waitresses are in charge of taking orders and serving visitors food and drink. They are responsible for checking on guests to verify that they’re enjoying their meals and taking action to solve any faults. They play a significant role in the customers’ satisfaction while dining at your restaurant.
You can make a list of responsibilities in your waiter job description:
- Provide exquisite customer service
- Always aim for the highest level of client satisfaction
- Customers must be greeted and presented with menus
- Make suggestions depending on their likes and dislikes
- Take and serve food and beverage orders
- Inform customers about the promotions or specials of the day
- When possible, upsell extra products
- Communicate orders to kitchen staff
- Prepare the tables
- Always keep the tables neat and tidy
- Deliver checks and collect cash after inspecting products for quality
- Follow all appropriate health department rules and regulations, as well as all customer service criteria
Qualifications and skills
Education requirements, experience, certifications, technical capabilities, and even personality attributes that a successful candidate might demonstrate should all be listed.
You’ll want to incorporate the qualities and attributes of an ideal waiter in this section. Make sure you use the right words and make it simple for people to understand.
- Experience of at least 5 years is preferred
- Good physical condition
- Familiarity with restaurant management software
- Under pressure, the ability to remain calm, organized, and efficient
- It is a plus to have a high school diploma
- Good time management skills
- Accountability in processing customer payments
- Communication skills must be impeccable
- A team player
- Problem-solving skill
Download waiter job description template
A good waiter job description can help you attract quality candidates who best meet your needs. We hope this post helps you craft a job description that effectively communicates your expectations and makes your restaurant a more attractive place to work.
If you don’t have time to write one from scratch, you can make a copy of our template and modify it quickly: